If you p an app or product from Popoko VM and you are not satisfied with the purchase, we would love to hear yor feedback. Please drop us a line at feedback@popoko.live with your feedback to help us improve our product. 


If you would like a refund, please follow these steps.


For apps/product bought from Apple Store

  1. Go to reportaproblem.apple.com. 
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

Official instructions can be found here


For apps/product bought from Google Play

  1. On your computer, go to play.google.com/store/account.
  2. Click Order History.
  3. Find the order you want to return.
  4. On the order, click More.
  5. Select Request a refund or Report a problem and choose the option that describes your situation.
  6. Complete the form and note that you would like a refund.
  7. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to four business days.

Official instructions can be found here